Their claim was that I'd never done business with them and the review was for the wrong company! The absolute gall.Īfter supplying all the relevant information (i.e. While I wasn't expecting a part-refund, it would have been nice to have been sent a complimentary pillow case as a goodwill gesture.Īfter posting my ordeal at Trustpilot, Homescapes reported it and the review was immediately pulled. Taking into account that their website was offering generous discounts, on most of their products, I was confounded as to why this company refused to 'make things right'. and your Amazon seller account, which has exactly the same business name, address and phone number? After contesting, I was then informed that they 'refuse to be held responsible' and proceeded to ignore any further contact from me. When I complained, customer support fobbed me off by claiming that Amazon sold the products to me and not them! Ermmm. “I ordered a v pillow and pillow case, via their Amazon shop, only to later realise that their website (that I previously never knew existed) was selling the same products for significantly less.

Homescapes online uk